THE SOCIAL AISLE

CUSTOMER POLICY DOCUMENTS

Audio Guestbook Hire | Digital Products | Bundle Packs | Subscription Plans | Add-Ons & Services

1.  Hire Terms & Conditions

2.  Digital Products & Services Terms

3. Bundle Pack Terms

4. Subscription Plan Terms

Version 1.0  |  April 2026

ABN: 59 667 067 085  |  Queensland, Australia

DOCUMENT ONE

Hire Terms & Conditions

Last updated: April 2026

1.  Definitions

In these Terms & Conditions, the following definitions apply:

‘The Social Aisle’, ‘we’, ‘our’, ‘us’ — First Sip Group Pty Ltd trading as The Social Aisle, ABN 59 667 067 085, and any of our employees, contractors or agents.

‘Customer’, ‘you’, ‘your’ — The person, couple, company or organisation hiring equipment or purchasing services from The Social Aisle.

‘Equipment’ — The physical guestbook phone and all associated hire items provided to you, including the transport case, acrylic signage, instruction card, USB charging cable, and prepaid return satchel.

‘Guestbook Phone’ — The retro-style telephone that records voice messages from your guests.

‘Booking’ — The confirmed hire of Equipment, created when you complete payment through our website and accept these Terms & Conditions.

‘Hire Period’ — The total number of days your Equipment is booked for, beginning on the Start Date and ending on the End Date. The standard Hire Period is 7 days.

‘Start Date’ — The first day of your Hire Period, as selected at checkout.

‘End Date’ — The last day of your Hire Period.

‘Event Date’ — The date of your wedding, celebration or event as provided at booking.

‘Content’ — All audio messages, video messages, and any other recordings made using the Equipment during your Hire Period.

‘Gallery’ — The private, password-protected online gallery where your Content is hosted and made available for download.

‘Digital Products’ — Any software-based or online product purchased from The Social Aisle, including The Cloud Aisle, Anniversary Replay, AI Transcription, Highlight Reel editing, and extended gallery hosting.

2.  Your Booking

2.1  Acceptance.  By completing your booking and payment through our website, you confirm that you have read, understood and agreed to these Terms & Conditions. These terms form a binding agreement between you and The Social Aisle.

2.2  Booking confirmation.  You will receive a booking confirmation email within minutes of completing payment. This email contains your booking reference number, Event Date, selected phone colour, Hire Period dates, and a summary of everything included in your booking.

2.3  Accuracy of information.  You are responsible for ensuring the information you provide at booking is accurate, including your Event Date, delivery address, phone colour selection, and names for your personalised greeting. If incorrect information results in a service issue, we will do our best to help but cannot guarantee a resolution.

2.4  Pricing.  All prices displayed on our website are in Australian Dollars (AUD) and are inclusive of GST where applicable. The price you see at checkout is the price you pay. There are no hidden fees.

2.5  Payment.  Full payment is required at the time of booking to secure your Equipment and Event Date. Payment is processed securely via Stripe. Your booking is not confirmed until payment is received in full.

2.6  Payment authorisation for damage or loss.  By completing your booking, you authorise The Social Aisle to charge the payment method on file for any applicable fees arising under these Terms, including but not limited to damage repair, cleaning fees, late return fees, or Equipment replacement costs as set out in Section 6. We will always notify you in writing, provide photographic evidence, and explain the charge before processing any additional amount.

2.7  Ownership of Equipment.  All Equipment remains the sole property of The Social Aisle at all times. Nothing in these Terms transfers ownership of any Equipment to you. The Equipment is provided to you on a hire basis only for the duration of your Hire Period.

2.8  Destination and interstate events.  If your event is held interstate or in a remote location that may affect delivery timing, please let us know at booking so we can adjust dispatch scheduling. For destination weddings outside mainland Australia (including international events), please contact us before booking so we can confirm logistics, additional shipping requirements, and any applicable surcharges.

3.  Your Personalised Voice Greeting

3.1  What is included.  Every booking includes a personalised voice greeting, pre-loaded onto your Guestbook Phone at no additional cost. This is the message your guests hear when they pick up the handset before they leave their own message.

3.2  How to submit.  After booking, you will receive a link to our greeting submission portal. This portal includes inspiration examples, format guidance, and a simple recording or upload function. You can submit your greeting from any smartphone or computer.

3.3  Submission deadline.  Please submit your greeting at least 10 days before your Start Date. We will send you friendly reminders at 30 days, 14 days, and 11 days before your Start Date if we have not yet received it.

3.4  Late or missing submissions.  If we do not receive your greeting by 10 days before your Start Date, we will load a warm, generic greeting so your phone is ready to go. You are welcome to submit your greeting right up until dispatch — we will always do our best to accommodate late submissions.

4.  Delivery & Shipping

4.1  Australia-wide shipping included.  Delivery and return shipping anywhere in Australia is included in every hire price. There are no additional shipping charges.

4.2  Delivery timing.  We dispatch your Equipment via express courier to arrive at least 3 days before your Start Date. Typical delivery is 2–5 days before your Start Date, depending on your location. We monitor every shipment and will contact you if we detect a potential delay.

4.3  Delivery address.  Equipment will be delivered to the address you provide at booking. If you choose venue delivery, we will contact your venue coordinator directly to confirm receipt arrangements.

4.4  Delivery confirmation.  We will send you a delivery confirmation check-in email 24 hours after the estimated delivery date. If your Equipment has not arrived, please let us know immediately so we can investigate.

4.5  Unsuccessful deliveries.  If a delivery attempt is unsuccessful because no one is available to receive the package or the address is incorrect, additional courier charges may apply for redelivery.

5.  Your Equipment

5.1  Ready to go.  Your Guestbook Phone arrives fully charged to 100%, pre-loaded with your personalised greeting, and ready to use. Simply turn it on. No WiFi, no app, no setup required.

5.2  Battery life.  A full charge provides approximately 45 hours of recording time. We also include a USB-C charging cable in case you wish to top up the battery before your event. A full recharge from flat takes approximately 5 hours.

5.3  Battery not fully charged on arrival.  On rare occasions, the phone may power on during transit, reducing the charge level slightly. This is not a fault and does not require a replacement unit. Simply plug in the included USB-C cable for a few hours before your event.

5.4  Condition of Equipment.  We maintain every unit to the highest standard between hires, replacing parts and completing maintenance as needed. You acknowledge that the Equipment may show minor cosmetic signs of previous use consistent with a hire item. We will never send you a unit that is not in excellent working condition.

5.5  Audio quality.  Audio messages are recorded at 320kbps stereo quality (44.1kHz). The actual quality of each recording is also influenced by factors outside our control, such as background noise at your event, how close the guest holds the handset, and how clearly they speak. We process every recording through audio enhancement before delivering your Gallery.

5.6  How to use the Equipment.  We provide clear instructions via a physical instruction card in your hire box, email guides, and a setup video. We also include acrylic signage for your guests explaining how to leave a message. If you or your guests experience any difficulty, our support team is available via email and phone throughout your Hire Period.

6.  Equipment Issues, Damage & Loss

6.1  Issue reporting window — 24 hours.  If you discover any issue with your Equipment — including damage, a non-working function, incorrect phone colour, or an incorrect greeting — please notify us within 24 hours of delivery. We will work to resolve the issue as quickly as possible.

6.2  Replacement Equipment.  Once we confirm the issue, we will arrange Replacement Equipment to reach you no later than your Event Date at no cost to you. If we cannot get Replacement Equipment to you in time, you will be offered the choice of a full refund or a credit for a future booking.

6.3  Your responsibility during the Hire Period.  From delivery until the Equipment is posted back to us, you are responsible for the care of the Equipment. Please treat it gently and keep it in a safe, dry location when not in use.

6.4  Damage during hire.  If the Equipment is returned damaged beyond normal wear and tear, we may charge a fair and reasonable repair fee. If the Equipment is damaged beyond repair, we may charge a replacement fee not exceeding the current replacement cost of the unit. We will always contact you, explain the issue, and provide photographic evidence before any damage charge is applied.

Repair Cost Guide

We believe in transparency. Here is a guide to potential charges so there are no surprises:

6.5  Normal wear and tear.  Reasonable wear from normal use during your event is expected and accepted. Light surface marks, minor scuffs from handling, and similar signs of use at a celebration are considered normal and will never result in a charge.

6.6  Repairs and alterations by you.  Please do not attempt to repair, open, modify or materially alter the Equipment under any circumstance. If something is not working, contact us and we will help.

6.7  Loss of Equipment.  If the Equipment is lost during your Hire Period or not returned, we may charge a replacement fee as set out in the Repair Cost Guide above.

7.  Returning Your Equipment

7.1  Return method.  We include a prepaid Australia Post express satchel in your hire box. When your event is over, simply place the Guestbook Phone in the satchel, seal it, and drop it at any Australia Post outlet or red express post box.

7.2  Return window.  Please return the Equipment within 3 calendar days after your End Date. We understand life is busy after an event, so this gives you a comfortable window.

7.3  Late returns.  If the Equipment is not returned within 7 calendar days after the End Date, we will send a friendly follow-up. If it is still not returned after 14 calendar days, late hire fees of $25 per day may apply from day 8 onwards, and we reserve the right to charge a replacement fee if the Equipment is not returned within 21 days.

7.4  Return condition.  Please return the Equipment in a clean, dry condition. You do not need to repackage it in the original box — the prepaid satchel is all you need.

8.  Your Voice Gallery

8.1  Two-stage gallery delivery.  We use a two-stage delivery model so you can start listening to your messages as soon as possible:

(a)  Stage 1 — Audio files: Within 48 hours of us receiving your Equipment back, you will receive a link to your private Gallery containing every audio message as an individual MP3 file. No photo required. You can listen on your honeymoon without waiting.

(b)  Stage 2 — Video files: Once you submit a personalisation photo (such as a favourite photo from your event), we will produce MP4 audio-image files for each message and add them to your Gallery within 24 hours of receiving your photo.

8.2  Photo submission deadline — 30 days.  You have 30 days from your End Date to submit your personalisation photo for the video files. We will send you gentle reminders at 3 days, 7 days, 14 days, and 28 days. If no photo is submitted within 30 days, your Gallery will contain MP3 audio files only.

8.3  Gallery hosting.  Your private Gallery is hosted for 12 months from the date of delivery as standard. Extended hosting (3 years) is available as an add-on. After the hosting period, your Gallery link will expire. We recommend downloading all files to your own device before the hosting period ends.

8.4  All Content delivered.  You will receive every message recorded on the Guestbook Phone. We do not edit, filter or remove any Content unless you specifically request it or a recording contains content that may be illegal.

9.  Content, Consent & Intellectual Property

9.1  Your Content belongs to you.  All voice messages and video recordings made by your guests are your property. The Social Aisle does not claim ownership of your Content.

9.2  Opt-in content sharing only.  We will never use your Content for promotional, marketing or any other purpose unless you have explicitly opted in. At booking, you will see a clearly labelled, optional checkbox asking whether you would like to share a favourite message on our social channels. The default is not to share. If you do opt in, we will always seek your specific approval for each individual piece of Content before it is published.

9.3  Our right to produce your Gallery.  You grant The Social Aisle a limited licence to access, process and store your Content solely for the purpose of producing and delivering your Gallery and any Digital Products you have purchased (such as AI Transcription or Highlight Reels). This licence expires when your Gallery hosting period ends and your Content is deleted from our systems.

9.4  No commercial use by you.  You agree not to use the Content for commercial purposes (such as reselling recordings or incorporating them into a commercial product) without our written consent.

9.5  Removal of Content from the Equipment.  Please do not attempt to remove Content directly from the Guestbook Phone (for example, by removing or accessing the SD card). Content extraction is handled by our production team to ensure quality and completeness.

9.6  Tampering.  The Guestbook Phone contains proprietary hardware and software. Any tampering, disassembly, or attempt to access internal components may result in a charge of up to $500 to cover the cost of forensic assessment, repair and recalibration.

9.7  Guest-recorded content liability.  By making the Equipment available at your event, you acknowledge that your guests are responsible for the content of their own recordings. The Social Aisle has no control over what guests choose to say and accepts no liability for the nature, accuracy, or appropriateness of guest-recorded messages. If you wish to have any specific recording removed from your Gallery before or after delivery, please contact us and we will accommodate your request.

9.8  Redistribution of Content.  Once your Gallery is delivered, any redistribution, public sharing, or broadcasting of the voice recordings by you is at your own discretion and liability. The Social Aisle accepts no responsibility for how Content is used or shared after delivery to you.

10.  Changes & Cancellations

10.1  Changing your phone colour.  You can change your phone colour free of charge up to 11 days before your Start Date, subject to availability. Changes within 10 days of your Start Date are not possible as your Equipment will likely have been dispatched.

10.2  Changing your Hire Period.  You can change your Hire Period dates free of charge up to 11 days before your Start Date. Changes within 10 days are not possible as dispatch will have commenced.

10.3  Extended hire.  Need more time? You can extend your Hire Period at checkout or by contacting us. Extended hire rates: 10-day hire +$60, 14-day hire +$100. Additional days beyond 14 days are $25 per day.

10.4  Cancellation by you.  We understand plans change. Our cancellation policy is:

(a)  31 or more days before your Start Date — full refund.

(b)  11 to 30 days before your Start Date — 50% refund.

(c)  10 days or fewer before your Start Date — no refund, as your Equipment will likely have been dispatched. However, we will work with you to reschedule to a new date subject to availability.

10.5  Event postponement.  If your event is postponed (for example, due to illness, extreme weather or a venue issue), please contact us as soon as possible. We will move your booking to a new date free of charge, subject to Equipment availability. We want to help you celebrate, not penalise you for circumstances outside your control.

10.6  Cancellation by us.  If we need to cancel your booking for any reason (for example, Equipment failure that we cannot resolve before your Event Date), we will offer you the choice of a full refund or a credit for a future booking. We will always notify you as early as possible.

10.7  Sale period bookings.  Bookings made during promotional or sale periods are subject to the same cancellation policy as standard bookings. We do not restrict refund rights based on the price paid.

11.  Liability

11.1  Our liability cap.  To the maximum extent permitted by law, our total liability to you for any claim arising from or relating to your booking is limited to the total amount you paid for that booking.

11.2  Loss of Content.  We take every reasonable precaution to protect your Content, including backing up the SD card immediately upon return. In the unlikely event that Content is lost or damaged due to our error, we will provide a full refund of the total booking amount. No questions asked.

11.3  Equipment use.  We provide comprehensive instructions for using the Equipment. However, we cannot control how guests interact with the phone at your event. You acknowledge that occasional user errors (such as a guest accidentally ending their own recording) are inherent to the product and are not a fault of The Social Aisle.

11.4  Consumer guarantees.  Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by agreement.

11.5  Force majeure.  We will not be liable for failure to perform any obligation under these Terms if the failure is caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, government restrictions, Australia Post service disruptions, or other force majeure events. We will notify you as soon as practicable and work with you to find a reasonable solution.

12.  General

12.1  Governing law.  These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland.

12.2  Dispute resolution.  Before commencing any legal proceedings, both parties agree to first attempt to resolve any dispute in good faith through direct communication. If the dispute cannot be resolved within 14 days, either party may refer the matter to mediation administered by the Resolution Institute (resolution.institute) or an equivalent independent mediation service. The costs of mediation will be shared equally. If mediation does not resolve the dispute within a further 30 days, either party may commence legal proceedings.

12.3  Entire agreement.  These Terms & Conditions, together with your booking confirmation, constitute the entire agreement between you and The Social Aisle regarding your booking.

12.4  Amendments.  We may update these Terms & Conditions from time to time. The version in effect at the time of your booking is the version that applies to your booking. We will endeavour to highlight any significant changes where possible.

12.5  Severability.  If any clause of these Terms is found to be invalid or unenforceable in any state or territory, that clause will not apply in that jurisdiction but all remaining clauses continue to apply in full.

13.  Website Terms of Use

13.1  Acceptance.  By accessing and using the website thesocialaisle.com.au, you agree to be bound by these Terms, our Privacy Policy, and any additional terms applicable to specific services or products available through the website.

13.2  Website accuracy.  We endeavour to keep all information on our website accurate and up to date. However, we do not warrant that the website content is free from errors or omissions. Product photographs are styled for editorial purposes and may include props or styling elements not included in the hire.

13.3  Third-party links.  Our website may contain links to third-party websites, advertisements, or resources for your convenience. These links do not imply endorsement, sponsorship, or approval by The Social Aisle. We accept no responsibility for the content, accuracy, or practices of any linked third-party website. You access third-party websites at your own risk.

13.4  Intellectual property — website materials.  All content on our website — including but not limited to text, design, layout, graphics, photographs, logos, trademarks, and branding — is owned by or licensed to The Social Aisle and is protected by Australian copyright and trademark law. You may not reproduce, republish, upload, transmit, or distribute any website content for commercial purposes without our express written permission.

13.5  Competitor access restriction.  If you operate a business that provides audio guestbook hire, video guestbook hire, or substantially similar event technology rental services, you are a competitor of The Social Aisle. We expressly do not permit competitors to use our website, download materials, or obtain information from our website for the purpose of replicating, benchmarking, or competing with our products, services, pricing, or intellectual property. If you breach this term, The Social Aisle reserves the right to pursue all available legal remedies.

13.6  Website availability.  We do not guarantee that the website will be available at all times or free from interruption. We may suspend, withdraw, or restrict access to the website for maintenance, updates, or other operational reasons without notice.

14.  Contact Us

14.1    If you have any questions about these Terms, please reach out. We are real people and we are here to help.

Email: hello@thesocialaisle.com.au

Website: thesocialaisle.com.au

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Digital Products & Services Terms

Last updated: April 2026

These terms apply to all digital and software-based products and services sold by The Social Aisle, including but not limited to The Cloud Aisle, Anniversary Replay, AI Transcription, Highlight Reel editing, Same-Day Gallery Delivery, and Extended Gallery Hosting. These terms are supplementary to our Hire Terms & Conditions and Privacy Policy.

1.  The Cloud Aisle — Digital Voice Guestbook

1.1  What it is.  The Cloud Aisle is a standalone digital voice guestbook. Guests scan a QR code or click a link to record a voice message directly in their mobile browser. No app download is required. No physical phone is shipped.

1.2  What you receive.  A unique QR code and shareable link for your event, a private hosted Gallery of all recorded messages (individual MP3 files), and optional AI transcription and extended hosting if purchased.

1.3  How it works.  After purchase, we send you a unique QR code and URL link within 24 hours. You can print the QR code, display it digitally, or include it in your event invitations. Guests record messages from their own devices — anywhere in the world.

1.4  Gallery hosting.  Your Cloud Aisle Gallery is hosted for 3 months from your event date as standard. Extended hosting (12 months or 3 years) is available as an add-on.

1.5  Combining with a phone hire.  The Cloud Aisle can be added to any physical phone hire booking for $49. Messages from both the physical phone and the Cloud Aisle are delivered in the same Gallery.

1.6  Technical requirements.  Guests need a smartphone or computer with a web browser and microphone access. The Cloud Aisle works on all modern browsers (Safari, Chrome, Firefox, Edge) and does not require any app installation.

1.7  Availability.  The Cloud Aisle link is activated from the date of purchase and remains active until 7 days after your event date. After this period, the recording link is deactivated but your Gallery remains accessible for the hosting period.

2.  Anniversary Replay Service

2.1  What it is.  On the first anniversary of your event, we send an automated email to you and your partner with a warm message and a link back to your private Gallery.

2.2  Requires active Gallery hosting.  The Anniversary Replay service requires that your Gallery hosting is still active at the time of the anniversary email. If your standard 12-month hosting has expired, the email will not include an active Gallery link unless you have purchased extended hosting.

2.3  Email accuracy.  The Anniversary Replay email is sent to the email address on your booking. If your email address changes, please contact us to update it so you do not miss your replay.

2.4  Pricing.  The Anniversary Replay service is $29 when purchased as an add-on. It is included at no extra cost in selected bundles and packages.

3.  Same-Day Gallery Delivery

3.1  What it is.  An expedited Gallery production service. Your audio files are produced and delivered on the same day we receive your Equipment back, rather than within the standard 48-hour window.

3.2  Availability.  Same-Day delivery is subject to Equipment arriving at our facility before 10:00am AEST. If it arrives after this time, your Gallery will be delivered by 12:00pm the following business day.

3.3  Pricing.  Same-Day Gallery Delivery is $59 when purchased as an add-on.

4.  Extended Gallery Hosting

4.1  Standard hosting.  Every Gallery (physical phone hire or Cloud Aisle) includes a standard hosting period as specified at checkout.

4.2  Extended hosting.  You can extend your Gallery hosting to 3 years from the date of delivery for $39. This keeps your Gallery link active and accessible for the extended period.

4.3  After hosting expires.  Once your hosting period ends, your Gallery link will no longer be accessible. We strongly recommend downloading all files before the hosting period expires. We will send you a reminder email 30 days before your hosting expires.

5.  General Terms for All Digital Products

5.1  Refunds.  Digital products are non-refundable once the service has been activated or the digital asset delivered. If a digital product has not yet been activated or delivered, a full refund is available on request. If a digital product does not function as described due to a fault on our part, we will either resolve the issue or provide a full refund.

5.2  Service availability.  Digital services are provided via online platforms and are subject to the availability and performance of those platforms. While we take every reasonable step to ensure reliability, we cannot guarantee uninterrupted access and are not liable for temporary outages caused by third-party hosting providers.

5.3  Data and Content.  All data handling for Digital Products is governed by our Privacy Policy. Voice recordings used for digital services are processed solely for the purpose of producing your purchased product and are not retained beyond the Gallery hosting period.

5.4  Intellectual property.  The tools, software, templates and processes used to deliver Digital Products are the intellectual property of The Social Aisle. The Content itself (your voice messages, videos and photos) remains your property at all times.

5.5  Australian Consumer Law.  Nothing in these terms excludes your rights under the Australian Consumer Law. Digital products come with consumer guarantees that cannot be excluded by agreement.

6. Bundle Packs — Corporate Guestbook Credits

6.1 What they are. Bundle Packs are pre-purchased banks of guestbook credits available in 5, 10, 20, and 50 credit packs. Each credit entitles you to one Virtual Aisle digital guestbook. Bundle Packs are designed for organisations, event coordinators, and teams who celebrate multiple occasions across the year.

6.2 How credits work. After purchasing a Bundle Pack, credits are applied to your account. You redeem a credit each time you wish to activate a new guestbook. Redemption instructions are provided via email at the time of purchase. Each redeemed guestbook is subject to the standard Virtual Aisle product terms.

6.3 Credit validity. All Bundle Pack credits are valid for 12 months from the date of purchase. Credits not redeemed within this period expire automatically and are not refundable, transferable, or extendable unless otherwise agreed in writing.

6.4 No splitting or transfer. Credits within a Bundle Pack may not be transferred to another account, sold, or assigned to a third party without our written consent.

6.5 Pricing and GST. All Bundle Pack prices are displayed in Australian Dollars (AUD) and are inclusive of GST where applicable. The price displayed at checkout is the price you pay. There are no additional fees for activating or using credits.

6.6 Refunds. Refunds on Bundle Packs are governed by our Shipping & Returns Policy. In summary: a full refund is available within 30 days of purchase if no credits have been redeemed; a pro-rata refund for unredeemed credits is available within 30 days of purchase if the pack is partially used; no refund is available after 30 days from the date of purchase.

6.7 Technical issues. If a redeemed credit results in a guestbook that is non-functional due to a fault on our part, that credit will be restored to your account or refunded at our discretion.

6.8 Expiry reminders. We will send you a reminder email 30 days before your Bundle Pack credits expire so you have time to redeem them. It is your responsibility to monitor your credit balance.

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7. Subscription Plans — Monthly Corporate Plans

7.1 What they are. Monthly Subscription Plans (Corporate Starter, Team, Growth, and Enterprise) provide a recurring bank of guestbook credits delivered automatically at the start of each billing period. Subscription Plans are designed for organisations who celebrate regularly and require ongoing guestbook access.

7.2 Available plans. The following plans are currently available:

• Corporate Starter — 5 credits per month, $299 AUD/month
• Corporate Team — 10 credits per month, $549 AUD/month
• Corporate Growth — 20 credits per month, $899 AUD/month
• Corporate Enterprise — 50 credits per month, $1,999 AUD/month

Pricing is subject to change with 30 days' written notice to active subscribers.

7.3 Billing. Subscription Plans are billed automatically on a recurring monthly basis. Your first charge occurs at the time of sign-up. Subsequent charges occur on the same calendar date each month. If that date does not exist in a given month (e.g. the 31st), billing will occur on the last day of that month. Billing is processed by Shopify's subscription infrastructure.

7.4 Credits. Monthly credits are issued at the start of each billing period. Credits issued under a Subscription Plan do not roll over — any credits unused at the end of a billing period expire at midnight on the last day of that period and are not refundable or transferable.

7.5 Cancellation. You may cancel your Subscription Plan at any time by contacting us at hello@thesocialaisle.com.au or via your account portal. Cancellation takes effect at the end of your current billing period. You will retain access to your plan and any unused credits until that date. You will not be charged after the current billing period ends.

7.6 Refunds on the current billing period. Monthly subscription fees are non-refundable for the current billing period once charged. We do not provide partial-month refunds.

7.7 Cooling-off period. If you are unsatisfied with your subscription within the first 7 days of your initial charge and have not yet redeemed any credits, you may request a full refund and immediate cancellation by contacting hello@thesocialaisle.com.au. This cooling-off period applies to the first charge only.

7.8 Billing errors. If you have been charged an incorrect amount, charged twice, or charged after a confirmed cancellation, contact us within 14 days. We will investigate and refund any erroneous charge promptly.

7.9 Plan changes. You may upgrade or downgrade your Subscription Plan at any time. Changes take effect from the start of your next billing cycle. No refund or credit is issued for the price difference when downgrading mid-cycle. Credits issued under your previous plan for the current billing period remain available until the end of that period.

7.10 Credit use. Each subscription credit entitles you to one Virtual Aisle digital guestbook. Redeemed guestbooks are subject to the standard Virtual Aisle product terms, including storage period and content deletion timelines. Credits may not be on-sold, transferred, or assigned to third parties.

7.11 Authorisation for recurring charges. By subscribing to a monthly plan, you authorise The Social Aisle and Shopify to automatically charge your nominated payment method each month for the subscription fee applicable to your plan until you cancel. You will receive a billing confirmation email each time a charge is processed.

7.12 Failed payments. If a scheduled payment fails, we will attempt to process it again according to Shopify's standard retry schedule. If payment cannot be collected after retry attempts, your subscription may be suspended and access to your plan credits may be paused until the outstanding amount is resolved. We will notify you by email if a payment fails.

7.13 Price changes. We reserve the right to change Subscription Plan pricing. Active subscribers will receive at least 30 days' written notice of any price increase before it takes effect. Continued use of the plan after the notice period constitutes acceptance of the new pricing. If you do not wish to accept the new pricing, you may cancel your subscription before the change takes effect.

7.14 Corporate use. If you are subscribing on behalf of an organisation, you represent that you have authority to bind the organisation to these terms and to authorise the recurring charges on the payment method provided.

7.15 Suspension and termination by us. We reserve the right to suspend or terminate a Subscription Plan if we have reasonable grounds to believe the plan is being used in breach of these terms, including unauthorised resale of credits or misuse of the platform. We will provide written notice before any suspension where possible. In the event of termination by us for breach, no refund will be issued for the current billing period.

7.16 Refunds and consumer rights. Nothing in these Subscription Plan terms excludes your rights under the Australian Consumer Law. See Section 5.5 above.

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8. Contact Us

If you have any questions about our Digital Products, Bundle Packs, Subscription Plans, or these terms, please reach out:

Email: hello@thesocialaisle.com.au
Website: thesocialaisle.com.au

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