Shipping & Returns Policy

THE SOCIAL AISLE

CUSTOMER POLICY DOCUMENTS

Audio Guestbook Hire  |  Digital Products  |  Add-Ons & Services

Version 1.0  |  April 2026

ABN: 59 667 067 085  |  Queensland, Australia

Shipping — Physical Hire Products

Where we ship

We ship Australia-wide. Every hire booking includes free express delivery and a prepaid return satchel. There are no additional shipping charges for Australian addresses.

When we ship

Equipment is dispatched via express courier to arrive at least 3 days before your Start Date. Dispatch timing varies by location, but we aim for a comfortable buffer so your phone is waiting for you well before your event.

Tracking

You will receive a tracking number via email when your Equipment is dispatched. We monitor all shipments and will proactively contact you if we detect a potential delay.

Delivery to a venue

You can choose to have your Equipment delivered directly to your venue. If you select this option, we will contact your venue coordinator in advance to confirm they are expecting the package and will store it safely until your event.

Returns — Physical Hire Products

How to return

A prepaid Australia Post express satchel is included in your hire box. Place the Guestbook Phone in the satchel, seal it, and drop it at any Australia Post outlet or red express post box. That is all you need to do.

When to return

Please return the Equipment within 3 calendar days after your End Date. We know you have a lot going on after a big event — this window gives you breathing room.

What if I return it late?

Life happens. If the Equipment is not returned within 7 days after the End Date, we will send a gentle reminder. Late hire fees of $25 per day may apply from day 8 onwards. If the Equipment is not returned within 21 days, we reserve the right to charge a replacement fee of up to $280 to the payment method on file, as outlined in our Hire Terms & Conditions.

Do I need to repack it in the original box?

No. The prepaid return satchel is all you need. Pop the phone in, seal, and post.

Refunds — Hire Products

Cancellations

Our cancellation and refund policy is:

31+ days before your Start Date: Full refund.

11–30 days before your Start Date: 50% refund.

10 days or fewer before your Start Date: No refund (Equipment will have been dispatched). We will work with you to reschedule.

Defective or non-working Equipment

If your Equipment arrives damaged or non-functional and we cannot provide a replacement in time for your event, you will receive a full refund. No questions asked.

Lost Content

If voice recordings are lost or corrupted due to an error on our part, you will receive a full refund of the total booking amount immediately.

Event postponement

If your event is postponed, contact us and we will move your booking to a new date free of charge, subject to Equipment availability. We want to help, not penalise.

Digital Products & Services

Digital products (The Cloud Aisle, Anniversary Replay, AI Transcription, Highlight Reel, extended Gallery hosting) are non-refundable once the service has been activated or the digital asset delivered. If a digital product has not yet been activated or delivered, a full refund is available on request.

If you experience a technical issue with a digital product that prevents you from using it as described, contact us and we will either resolve the issue or provide a full refund.

Australian Consumer Law

Nothing in this Shipping & Returns Policy excludes, restricts or modifies your rights under the Australian Consumer Law. Our goods and services come with consumer guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

Email: hello@thesocialaisle.com.au

Website: thesocialaisle.com.au